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Hanson Aggregates
Hanson is a world leading supplier of aggregates and heavy building materials
The Challenge
Having grown through acquisitions, variations in customs and practices across regions were leading to ineffective operations.
Regions were managed autonomously leading to a large disparity in costs, customer service levels and management practices.
The high visibility of the organisation added an important focus on managing environmental impact in all areas of operations.
The senior management needed to transform the business with cost reductions and customer service improvements and we were engaged to support this change by applying leading edge supply chain thinking.
Our Approach
Using our extensive industry knowledge and change management expertise , our team reviewed the total customer experience from order capture through delivery to payment .
Working closely with the operations teams, new best practice processes were designed and implemented.
Operational performance levels were monitored through a series of effective KPIs designed and implemented by the joint team.
Driver contracts were revised and renegotiated and common Service Level Agreements were established.
An implementation plan with new customer focused practices was rolled out .
A new process for routine scheduling was implemented across key regions.
The Results
Costs were reduced by 8%, with a 25% improvement in service levels & a reduction in truck miles.
Standard processes improved management control & enabled comparisons of true customer profitability to be made.