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Hanson Aggregates

Delivering Best Practice "Logistics & Supply"

Hanson is a world leading supplier of aggregates and heavy building materials

The Challenge

• Having grown through acquisitions, variations in customs and practices across regions were leading to ineffective operations; regions were managed autonomously leading to a large disparity in costs, customer service and management practices.
• The senior management needed to transform the business with cost reductions and customer service improvements and ProActive [Weir] were required to support this change by applying leading edge supply chain thinking.
• The high visibility of the organisation meant an important focus on maintaining environmental impact in all areas of operations.

The ProActive [Weir] Approach

• Using industry knowledge and change management expertise the ProActive [Weir] team reviewed the total customer experience from order capture through delivery to payment. Working closely with the operations teams, new best practice processes were designed and implemented.
• Operational performance levels were monitored through a series of effective KPI's designed and implemented by the joint team.
• Driver contracts were revised and renegotiated and common Service Level Agreements were established.
• An implementation plan with new customer focused practices was rolled out throughout selected business areas and a new process for routine scheduling was implemented across key regions.

The Results

• Considerable cost, service and environmental improvement.
• 8% reduction in distribution cost.
• 20% reduced environmental cost.
• 25% improvement in customer service levels.

"Working with ProActive [Weir] enabled significant steps towards leading edge logistics and provided essential change management support".

Customer Services Director